Skip to main content
 
 

Restaurant Service

The restaurant service practitioner provides high quality food and drink service to guests. A food service practitioner generally works in the commercial sector, offering a range of services to customers. There is a direct relationship between the nature and quality of the service required, and the payment made by the guest. Therefore the practitioner has a continuing responsibility to work professionally and interactively with the guest in order to give satisfaction and thus maintain and grow the business.

The practitioner is likely to work in a hotel or restaurant. However, the size, nature and quality of these establishments can vary enormously from internationally renowned hotel chains to smaller, privately-owned, more intimate restaurants. The quality and level of service provided and expected by guests will also vary. The styles of service will be dependent on the targeted customer and can range from simple self-service operations to elaborate service styles where dishes can be prepared at the guests’ table. In its more elaborate form, food and drink service can be likened to a form of theatre.

High quality food and drink service requires the practitioner to have extensive knowledge of international cuisine, beverages and wines. They must have a complete command of accepted serving rules and must know the preparation of speciality dishes and drinks at the guests’ table or in the bar. The food server is the most important person in attending to the guests and providing the meal experience. Skill and resourcefulness, good manners, excellent interaction with guests, aplomb, excellent personal and food hygiene practices, smart appearance and practical ability are all essential.

A wide range of specialist tools and materials will be used for the service of specialist dishes, drinks and wines. The practitioner will be familiar with their use in addition to the more usual pieces of equipment that are found in most dining situations.

Irrespective of the working environment, excellent communication and customer care skills are universal attributes of the outstanding practitioner. Food service personnel will work as part of a team and with other teams in the hotel or restaurant. Whatever the structure of the work, the trained and experienced practitioner takes on a high level of personal responsibility and autonomy. This ranges from safeguarding the health and wellbeing of the guests and colleagues through scrupulous attention to safe and hygienic working practices, to achieving exceptional experiences for special occasions.

With the globalization of gastronomy, the expansion of travel for pleasure and business, and the international mobility of people, staff in the hospitality industry enjoy rapidly expanding opportunities and challenges. For the talented restaurateur there are many commercial and international opportunities; however, these carry with them the need to understand and work with diverse cultures, trends and environments. The diversity of skills associated with restaurant service is therefore likely to keep expanding.



Recent medals

WorldSkills Abu Dhabi 2017

Gold
Tatjana Caviezel
Switzerland


Silver
Andre Gilitasha
Indonesia


Silver
YONG-CHI YANG
Chinese Taipei


Bronze
Monika Pöllabauer
Austria


WorldSkills São Paulo 2015

Gold
Franziska Ehgartner
Austria


Gold
Alina Sile
Ireland


Bronze
Andeson Almeida
Brazil


WorldSkills Leipzig 2013

Gold
Noemi Kessler
Switzerland


Silver
Jessica Martin
Australia


Silver
LING-CHUAN YEN
Chinese Taipei


Silver
Tobias Becher
Germany


Bronze
Anja Omann
Austria


Latest photos

View all Restaurant Service photos on Flickr.

WSC2017_cc_BB-18019

WSC2017 CLOSING SPP4 0153

WSC2017 CLOSING SPP4 0146

WSC2017 CLOSING SPP9 0100

WSC2017 CLOSING SPP9 0099

WSC2017 CLOSING SPP9 0098

WSC2017 CLOSING SPP2 7524

WSC2017 CLOSING SPP3 3281

WSC2017 CLOSING SPP3 3261

WSC2017 CLOSING SPP3 3281

WSC2017 CLOSING SPP3 3261

WSC2017_SKILL35_KV-1069

worldskills2017_winnerscircle-529

worldskills2017_winnerscircle-527

worldskills2017_winnerscircle-524

WSC2017_cc_BB-18017

WSC2017_cc_BB-2131

WSC2017_cc_BB-2130

WSC2017_cc_BB-2127

WSC2017_cc_BB-2126

WSC2017_cc_BB-2125

WSC2017_cc_BB-2124

WSC2017_cc_BB-2123

WSC2017 CLOSING SPP4 0149

WSC2017 CLOSING SPP4 0141

WSC2017 CLOSING SPP4 0139

WSC2017 CLOSING SPP9 0103

WSC2017 CLOSING SPP9 0102

WSC2017 CLOSING SPP3 3266

WSC2017 CLOSING SPP3 3266

Latest videos